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1.CSI endeavors to enhance the quality of IT services over time.
2.It identifies improvement opportunities through metrics, measurements, and analysis.
3.CSI fosters a culture of ongoing improvement within the organization.
4.Ensuring alignment with evolving business needs and objectives is central to CSI.
5.Evaluation of processes, services, and technology for potential enhancements is part of CSI.
6.CSI drives efficiency, effectiveness, and innovation throughout the IT service lifecycle.