What are the objectives of Incident Management?
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1.Incident Management aims to restore normal service operations promptly, minimizing business disruption.
2.It focuses on efficiently resolving incidents with minimal impact on users.
3.Incident Management involves categorizing, prioritizing, and escalating incidents based on urgency and severity.
4.It seeks to identify root causes to prevent incident recurrence.
5.Incident Management ensures accurate incident documentation for future reference and analysis.