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ChatGPT was the first widely used AI chatbot, but now the competition is getting fierce. Other models are joining the scene, offering longer conversational memory, empathetic responses, and grounding in your own data—among many other possibilities.
New AI-powered customer service chatbots are improving business operations by providing instant, 24/7 support, handling a wide range of customer inquiries with natural language processing, and reducing the workload on human customer service representatives.