What are the best practices for managing customer inquiries and support in my boutique?

Implement a multi-channel approach for customer inquiries and support, including email, phone, live chat, and social media, to provide prompt and accessible assistance. Utilize customer relationship management (CRM) software to track and prioritize inquiries, ensuring timely responses and resolution of issues. Train your staff to handle inquiries with professionalism, empathy, and product knowledge, and establish clear communication protocols and response times to manage customer expectations effectively. Additionally, gather feedback from customer interactions to identify areas for improvement and enhance the overall support experience.