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1.Implementing an ITIL service desk can lead to quicker incident resolution and heightened customer satisfaction.
2.It standardizes service management processes, promoting greater efficiency.
3.An ITIL service desk is a central point of contact for IT-related issues, enhancing communication and coordination.
4.It enables comprehensive tracking and Management of service requests, incidents, and changes.
5.Organizations leverage ITIL principles to improve service delivery and support, resulting in better business outcomes.