Importance of active listening
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Active listening is a fundamental communication skill that can be beneficial in many settings, including at home, work, and in social situations. It can help you:
Build relationships
Active listening can help you build trust and strong relationships with others. For example, in customer service, active listening can help agents build rapport with customers, which can lead to customers trusting the company more. In the workplace, active listening can help teams understand each other’s motivations, feelings, and challenges.
Active listening can help you avoid misunderstandings and conflict.
Active listening can help you absorb more information and details from a conversation. For example, in the classroom, active listening can help students develop curiosity and become more engaged in their learning.