How does ITIL approach SLA management?
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ITIL approaches SLA management by defining clear agreements between service providers and customers. It specifies service levels, performance metrics, and responsibilities in SLAs. ITIL regularly monitors and reviews SLA compliance to ensure service quality. It facilitates communication and negotiation to address changes or breaches in SLAs. ITIL also encourages collaboration between IT and business stakeholders to align SLAs with business objectives.