AMANKnowledge Contributor
How are advancements in natural language processing (NLP) improving customer service?
How are advancements in natural language processing (NLP) improving customer service?
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Advancements in NLP are enhancing customer service through improved chatbots and virtual assistants that understand and respond to customer inquiries more accurately. NLP enables these systems to interpret context, manage complex conversations, and provide relevant responses. This leads to faster resolution of issues, reduced need for human intervention, and a more personalized customer experience.