Aryan PrajapatKnowledge Contributor
Explain the role of ITIL Problem Management in Operation.
Explain the role of ITIL Problem Management in Operation.
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ITIL Problem Management in Operations focuses on identifying, analyzing, and resolving the root causes of incidents to prevent recurrence. Its role involves maintaining a comprehensive record of known errors, facilitating effective troubleshooting, and ensuring that solutions are implemented to enhance service stability and minimize downtime. This proactive approach helps improve overall service quality and operational efficiency.