Aryan PrajapatKnowledge Contributor
Explain the role of ITIL Problem Management in Operation.
Explain the role of ITIL Problem Management in Operation.
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1.ITIL Problem Management in Operation aims to minimize the impact of incidents by addressing their root causes.
2.It investigates and analyzes recurring incidents to identify underlying problems.
3.Facilitates the implementation of permanent solutions to prevent incidents from recurring.
4.Collaborates with other ITIL processes to improve service quality and reliability.