Explain the responsibilities of an ITIL Service Desk.

The responsibilities of an ITIL Service Desk include acting as the primary point of contact for users, managing incidents and service requests, providing first-line support, and ensuring timely resolution of issues. It also involves maintaining communication with users throughout the support process, documenting incidents and solutions, and facilitating escalation to other support teams when necessary. Additionally, the Service Desk gathers feedback for continuous improvement and helps promote IT service management best practices within the organization.