Explain different types of SLA.
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1.Customer-based SLA: Tailored to meet the specific needs of individual customers.
2.Service-based SLA: Applies uniformly to all customers using a particular service.
3.Multi-level SLA: Involves different SLAs catering to various levels of service.
4…Operational-level SLA: Focuses on day-to-day operational processes.
5.Underpinning Contract (UC) SLA: Agreement with third-party vendors or suppliers supporting service delivery.
6.Corporate-level SLA: Encompasses agreements spanning the entire organization.