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What is a successful NPS score?
What is a successful NPS score?
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The creators of the NPS metric, Bain & Company, say that although an NPS score above 0 is good, above 20 is great and above 50 is amazing. Anywhere above 80 is the top percentile. However, it’s important to note that a good NPS score depends on whether you’re using the absolute or relative NPS method.