Aryan PrajapatKnowledge Contributor
How does ITI manage Service Assets and Configuration Items (SACM)?
How does ITI manage Service Assets and Configuration Items (SACM)?
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SACM involves maintaining records of service assets and configuration items. It ensures a curated documentation of configurations and their relationships. SACM helps understand the impact of changes on IT services. It facilitates effective change management and incident resolution. SACM supports other ITIL processes like problem and release management.