Anamika PrajapatKnowledge Contributor
Can you explain the concept of "omotenashi" and its role in Japanese hospitality?
Can you explain the concept of "omotenashi" and its role in Japanese hospitality?
“Omotenashi” is the Japanese concept of hospitality that emphasizes selfless service, attention to detail, and anticipating guests’ needs. It goes beyond mere customer service to create genuine connections and memorable experiences, whether in restaurants, hotels, or personal interactions.