What are the stages of incident management in ITIL?
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1.Recognition: Identifying when an incident occurs.
2.Documentation: Recording incident details for tracking purposes.
3.Categorization: Assigning incidents to specific categories for better organization.
4.Prioritization: Determining the importance of incidents to allocate resources effectively.
5.Investigation and Diagnosis: Analyzing incidents to identify their root causes.
6.Resolution and Restoration: Implementing solutions to restore normal operations.