Aryan PrajapatKnowledge Contributor
How does ITIL address the Management of Service Requests?
How does ITIL address the Management of Service Requests?
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ITIL defines processes for handling Service Requests efficiently and consistently. It ensures that Service Requests are logged, categorized, and prioritized appropriately. Predefined workflows and service levels guide Service Request fulfillment.ITIL emphasizes timely and transparent communication with requestors. Continuous monitoring and improvement are integrated into Service Request management processes.