Aryan PrajapatKnowledge Contributor
Describe the role of Service Level Manager in ITIL.
Describe the role of Service Level Manager in ITIL.
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1.Service Level Managers establish and uphold SLAs with customers.
2.They ensure services meet agreed-upon standards.
3.We are monitoring service performance and rectifying deviations.
4.We are collaborating with other ITIL processes to enhance service quality.
5.We are conducting regular reviews and negotiations with stakeholders.
6.Acting as the primary point of contact for SLA-related concerns.